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Omnichannel communication

WhatsApp, SMS and email from one place

Reminders, confirmations, alerts and promotions through each client's preferred channel, without using your personal phone and with the whole conversation logged in their record.

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  • WhatsApp Business, SMS and email
  • Automatic messages
  • Unified history per client

The problem

Less jumping between apps, more time for your clients

Communicating with your clients shouldn't depend on your phone, your memory or three different tools.

  • 01
    Before

    Loose messages across personal WhatsApp, SMS and email

    With ZeeClip

    WhatsApp Business, SMS and email connected in ZeeClip: you choose the channel and write from the same panel.

  • 02
    Before

    Reminding people of every appointment and alert by hand

    With ZeeClip

    Automatic messaging sends reminders, confirmations and promotions at the time you've scheduled.

  • 03
    Before

    Not knowing what a client was told, or when

    With ZeeClip

    Everything you send is kept in a unified history inside their record.

Everything it does

Five ways to keep communication constant

Every part of omnichannel communication, explained through what you do every day.

Three channels, one panel

WhatsApp, SMS and email under one roof

Connect WhatsApp Business, SMS and email and send each message through the most suitable channel, without opening a separate app for each.

An ordinary day

One client gets the alert on WhatsApp; another, who doesn't use it, gets it by SMS. You manage everything from the same place.

  • WhatsApp Business

    Write to your clients from your centre's number, not from your phone.

  • SMS

    A short alert for anyone who doesn't use WhatsApp.

  • Email

    Longer messages or ones with more information.

  • One panel

    All three channels connected and managed from ZeeClip.

Automatic messaging

Messages that go out without you sending them

Set up your appointment alerts and promotions once, and ZeeClip sends them at the right moment to each client.

An ordinary day

The day before each appointment a reminder goes out; when the client confirms, you see it in the diary without having written a thing.

  • Appointment reminders

    Each client gets a reminder of their next appointment.

  • Confirmations

    Ask the client to confirm and see their reply in the diary.

  • Promotions

    Send offers and news to whoever you choose.

  • You decide which

    Turn each automatic message on or off whenever you like.

Confirmed appointments

Fewer no-shows, more slots filled

The client replies to their reminder and the reply lands in your diary. If they cancel, the slot is freed up while there's still time to fill it.

An ordinary day

Of tomorrow's appointments, four reply “Confirmed” and one cancels. That afternoon you offer the slot to someone on the waiting list.

  • One-tap reply

    The client confirms or cancels from the message itself.

  • Status in the diary

    Each appointment shows whether it's confirmed or pending.

  • Cancel in good time

    You can offer the freed slot to your waiting list.

  • No calls

    Less time on the phone confirming appointments one by one.

Smart segmentation

Every message, for who it matters to

Group your clients by behaviour and send each message only to those who should receive it.

An ordinary day

A check-up promotion goes only to clients who haven't been in for over six months, not to your whole database.

  • By behaviour

    Who visits often, who hasn't been for a while or who is new.

  • Custom groups

    Combine criteria to reach exactly who you want.

  • Channel per group

    Choose WhatsApp, SMS or email for each segment.

  • No spam

    You avoid messaging people it isn't meant for.

Unified history

The whole conversation, in the client's record

Every message you send, whether by WhatsApp, SMS or email, is logged in a single history per client, visible to your whole team.

An ordinary day

A client says nobody told them about their appointment. You open their record and see the reminder went out on Tuesday via WhatsApp.

  • One timeline

    All of the client's messages, in date order.

  • Every channel

    WhatsApp, SMS and email mixed in the same history.

  • Visible to the team

    Anyone on reception knows what the client has been told.

  • In the record

    No need to leave the client's record to check.

How it works

From scattered messages to a single panel in three steps

  1. Connect your channels

    We get your WhatsApp Business, SMS and email ready so you can send from ZeeClip.

  2. Turn on your messages

    Choose which reminders, confirmations and promotions you want sent automatically.

  3. Check every conversation

    Everything sent is kept in the client's record, for you and your team.

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For your sector

Omnichannel Communication for your sector

Here is how this feature adapts to each type of centre.

Common questions

Frequently asked questions about omnichannel communication

Which channels can I use?

WhatsApp Business, SMS and email. You can send appointment reminders, alerts and promotional messages through any of them.

Where is what I send recorded?

In each client's record. The whole conversation is kept in a single history, whatever the channel.

Can I send messages to only some clients?

Yes. Segmentation lets you group clients by behaviour and send each message only to the group you choose.

Does sending via WhatsApp cost anything?

WhatsApp reminders are a plan add-on, plus Meta's fee. The pricing page has the up-to-date details.

Can I also handle clients who write to me?

That's what the virtual receptionist is for: it replies on WhatsApp, by phone and on social media at any hour.

And more

Discover other features

Ready to transform your business?

Join dozens of businesses that already trust ZeeClip to manage their appointments and optimise their business.

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  • Lightning-fast setup
  • Support in English